by Rebecca Morgan | Jun 15, 2007 | Developing People, Management Training
Are you tired of training that creates no or minimal results? So am I! Which is why I stopped conducting training that I knew would yield nothing but a day off for the participants, no matter how effectively the material was presented. Most of the problems I’ve...
by Rebecca Morgan | Jun 12, 2007 | Developing People, Management Training
Join us for a free sample of the Managers Discussion Guide Program. This month’s module is: “Listening to Better Understand Your Customers” Thurs., June 14 2:00-2:30 pm Eastern 1:00-1:30 pm Central 12:00-12:30 pm Mountain 11:00-11:30 am Pacific...
by Rebecca Morgan | May 30, 2007 | Management Training
The weather has been beautiful here in San José so I’ve been out gardening. I love nurturing and watching things grow — whether they be people or plants. A few years ago I was inspired by the metaphor of gardening and growing your talent. I wrote an...
by Rebecca Morgan | May 19, 2007 | Developing People, Management Training
You are invited to sample a program we created to meet a need multiple clients expressed. It’s called the Managers Discussion Guide Program and is designed for managers to lead short (30 minute), focused, meaningful discussions with their teams at staff...
by Rebecca Morgan | May 5, 2007 | Developing People, Management Training
I was asked to participate in Ben Yoskovitz’s project to put together the Ultimate Guide to Productivity. He’s asking for your one best idea to increase your productivity. When I was retained by Microsoft to be their workplace effectiveness spokesperson, I...
by Rebecca Morgan | Apr 24, 2007 | Developing People, Management Training
A recent issue of the consulting firm Yankelovich’s newsletter, “Monitor,” got me thinking again about the customer experience. The article was about civility and how “kindness and consideration are always in demand,” but more so after...
