by Rebecca Morgan | Apr 13, 2007 | Developing People, Management Training
Gary Kurth was fired for being excellent. His performance was so great in fact, that he out earned his colleagues. That was the problem. An April 8 story in the Santa Barbara (California) News-Press explained that Gary was among 3,400 Circuit City employees who lost...
by Rebecca Morgan | Mar 28, 2007 | Developing People, Management Training
I had flown in to keynote a customer service conference at a resort. Because of weather delays and too-tight connections, I hadn’t eaten since lunch, and now, after 9:00 p.m., the destination airport concessions were closed. I asked my driver to stop at a fast...
by Rebecca Morgan | Mar 14, 2007 | Developing People, Management Training
Imagine you’re dining at your favorite restaurant. The chef has prepared your favorite dish. You savor the first bite – delicious. But it needs just a little salt. As you reach for the salt shaker, do you think the chef is deficient because she hasn’t fixed this dish...
by Rebecca Morgan | Sep 29, 2006 | Developing People, Management Training
My friend, bestselling author Sam Horn has a new book out, POP!: Stand Out in Any Crowd. There are many great techniques in the book you can apply to make your ideas, proposals — and yourself — to get acceptance. Over brunch a few days ago (where we...
by Rebecca Morgan | Aug 3, 2006 | Developing People, Management Training
I know this may sound like common sense, but even the best of us forget it. Or we forget to teach our mentees this lesson. I was serving on a Board of Directors and was one of three Board members running for President, elected by fellow Board members, not the...
by Rebecca Morgan | Jun 14, 2006 | Developing People, Management Training
Once I used an assessment as part of a training program I conducted for a client’s managers. Everyone really liked the assessment and the insights gleaned from it. The owner of the company told me he’d like to use the assessment on everyone in his company....
