by Rebecca Morgan | May 9, 2006 | Developing People, Management Training
At lunch today, a fellow organizational development consultant and I were sharing some projects we loved working on. We both agreed we loved working with clients who partner with us for success, and who know that lasting change in people and organizations takes more...
by Rebecca Morgan | May 7, 2006 | Developing People, Management Training
I love it when the outcome exceeds what we anticipated. Recently, an airport client wanted to increase the customer service skills of all the concessionaire (retail, food and beverage) employees. He said he wanted a customer service training program designed that...
by Rebecca Morgan | May 5, 2006 | Developing People, Management Training
A colleague called this morning to see if I conducted seminars on Myers-Briggs, the personality assessment. I told him I’ve found few people who’ve attended Myers-Briggs who could remember anything beyond their own four-letter style. I prefer a different...
by Rebecca Morgan | May 4, 2006 | Developing People, Management Training
A client called yesterday to ask me to work with her front-line supervisors. She described their weak areas that needed shoring up. As she described the litany of inadequacies, it occurred to me that no matter how much I coached them, I wasn’t there to see them...
by Rebecca Morgan | May 3, 2006 | Developing People, Management Training
Yesterday a colleague wanted my input on a training program she was designing. She said she needed to design a 4-hour course on communication styles, on which I have expertise. When I asked what the client wanted the training to accomplish, she didn’t know. When...
by Rebecca Morgan | May 2, 2006 | Developing People, Management Training
Welcome to Grow Your Key Talent! This blog is designed to provide thought-provoking insights into growing your key talent as well as ideas that work. We’re a bit out-of-the-norm in our thinking, but we’re also one of the few firms in this profession that...
