Sometimes doing a chore you're not thrilled with yields marvels you'd never imagine. In Bangkok, I had volunteered to take our team's laundry to the service around the corner from the hotel. It meant I had to get up earlier than I'd like and schlep 15 lbs of dirty...
Grow Your Key Talent Blog
Would you still love your work after 60 years?
In my travels with our non-profit group Together We Can Change the World I get the blessing of meeting some incredible people doing amazing things. Such it was recently when we visited the Bangkok Good Shepherd Sisters and met 80-year-old Sister Louise. She's...
Rotary of Bangkok fund-raising seminar
It was thrilling to speak at a special evening fund-raising program at the Bangkok Rotary. Four of our Together We Can Change the World presenters put together 15-minute presentations on our thoughts on becoming leaders in a global workplace. The 150 attendees were...
Lessons from New Year’s Eve in Bangkok
Some people tell me that I live an exciting life as I do some interesting things. However, I feel I live a pretty tame life with gusts of excitement. I've been feeling that left to my own devices, I take the mundane road. If you feel similarly, perhaps you'll take a...
Holiday gift idea
Need a gift idea for someone who doesn't need another tangible item and likes to help others? Buy a well in their honor for villagers in Cambodia. For only $300 we can build a well that will provide fresh water for up to 20 families, thus allowing them better hygiene,...
Are you giving lip service to great service at customer events?
Customers look at where you're being congruent with what you say and what you do. When you say you believe the customer comes first yet act differently, the disconnect can be jolting. When people are faced with conflicting information, they choose to believe the one...
Why do we put up with bad service?
Many of us denounce bad service and announce we will not frequent businesses that have such service. Yet we sometimes do. Why? I found myself pondering this when a local shoe store once again continued not to return my phone calls after I ordered -- and paid for -- a...
What’s your perfect world?
My friend professional speaker and author Scott Friedman has a mantra for working with others. As he explores how they will work together, he asks, "What does your perfect world look like for our working together?" The person then explains what needs to happen...
Ways to further infuriate an upset customer
I'm remodeling my kitchen and selected the granite fabricators based on my neighbors' reports on their great customer service. I found that to be true all along the way until the end. When the granite was installed, we discovered they'd made the sink cutout template...