Grow Your Key Talent Blog

Intended kindnesses may backfire

Caring, conscious people want to be helpful. However, what seems like helpful to the giver can show up as unhelpful to the receiver. On a recent two-week trip with 14 strangers, we all got along. On the first day, one of my co-travelers asked if he could borrow...

Are your staff losing you revenue?

There's no way to watch what each of your employees does. So you have no idea if some of them are actively refusing requests from potential customers that would be pure profit. I watched this concept in action this week. A friend and I ordered a shared limo after a...