Grow Your Key Talent Blog

What needs more rigor in your life?

Rigor is not a commonly used word nowadays. In this context, I mean diligence, precision, accuracy and meticulousness. The rigor I'm referring to means you are focusing on changing a behavior for the better. Typically starting or stopping a habit. Rigor takes extreme...

PayPal paragon of service

I was having difficulty with one of my three PayPal accounts and couldn't find the solution online. I clicked on the "contact" button and found their telephone number -- always a relief to have the option to talk to a live person. I dialed, and it was my lucky day! I...

Article in Shanghai Railway

I just had an article published in Shanghai Railway. I'm excited, except I have no idea what it says as it's in Chinese! There is a picture of me on the 2-page spread, which was the only way I could pick out my piece in the magazine. It's read by 9,000,000 people each...

Against stereotype

No one likes to be stereotyped, yet nearly all of us do it. When you think of a typical fast-food worker, do you think of someone enthusiastic, outgoing and friendly? If you worked in "quick service" (as the industry refers to itself) or have a loved one who did/does,...

Wells Fargo’s odd process

Every so often I scratch my head at a large business' practices. Today I did so about Wells Fargo's credit card activation process. I dutifully called the activation number on the new credit card. After entering the 16-digit number, the recorded voice said they...