I love my local Hobee's restaurant chain. It has good, healthy food and great service. Today I met my friend Mitch for breakfast there. He's frequented this Hobee's at least once a week for 10 years. When the cheerful server approached us, she looked at me and said,...
Grow Your Key Talent Blog
Terrific Tami
Most surgical waiting rooms I've visited have been trash strewn purgatories where anxiety-laden loved ones await news of patients' surgical outcomes. Not so Wichita's Wesley Hospital's Family Surgical Waiting Area. Checking in prior to my 84-year-old auntie's surgery,...
“Grow a pair”
A male long-time colleague told me this in response to my complaint about another male colleague who kept interrupting me in meetings and hijacking the conversation. When our group held a conference call before our first in-person meeting we talked about how we could...
“I wish you’d said something earlier”
The middle-aged hotel gift shop clerk was chatting with a co-worker when I brought my items to her. She rang them up while she continued chatting without any eye contact or acknowledgement of me. Finally, when she announced my total she looked at me. I said, "I bought...
Give your staff your opportunity to shine
I've worked for bosses who took every chance to be the star of the show, including taking credit for my accomplishments. I've also served under a rare few who stepped aside to give me the spotlight when they could have rightfully taken it for themselves. Recently I...
How small businesses can profit from blogging
My friend Susan Friedmann interviewed me for her Niche Talk radio show. We discussed my ideas on how small businesses could profit from blogging. Listen to the 30-minute interview.
Sign of troubled times
When I was in London in April, I was surprised to see these signs scattered around transit areas. It made me wonder if there had been so many incidents of passengers abusing the staff that they needed to post signs telling them to stop. It also made me wonder if the...
Do you have this affliction?
I've rarely had it, but know I have once in a while. You may have, too. It's an affliction that has affected millions. It creeps upon you without your becoming aware of it. You display classic signs, yet they seem normal. After all, so many people in your circle...
Couple candor with kindness
Candor can be a wonderful gift. In it's absence, many people think they are doing well, when really they are alienating others right and left. In consulting with managers for 3 decades, I've seen as much dysfunction resulting from no candor as from too much....