Are you feeling crunched to get everything done that you need to do? Would you like some tips on how to streamline your work flow? Join Rebecca for 13 tips for a more productive life. She practices what she preaches — she released 17 books last year and is such an...
Grow Your Key Talent Blog
“Managing to Turn Upset Customers into Loyal, Delighted Clients” Webinar
As an executive or manager, you know not everyone is 100% happy with your product/services. You know it’s your job to create strategies and encourage staff behaviors to turn unhappy customers into delighted ones. But how do you do that? What can you do as a leader to...
Presenters: Be Both Earth-Friendly and Audience-Friendly
As a presenter, you know that your audiences are increasingly environmentally conscious. How do presenters incorporate more green solutions without reducing your presentations' impact on our audiences? How can you make your sessions greener? And how can you run your...
Learn to be SuperCompetent Starting Today!
My friend Laura Stack’s latest, extraordinary book was released in bookstores recently. After 18 years studying the art and science of personal productivity, Laura reveals the six behaviors high-achieving professionals demonstrate over their lower-performing peers in...
Are your reps sharing important details?
At the end of a recent call to a well-known company's customer service department, the rep told me to email her a pic of the item in question and gave me her email address that included her name. I wrote down her last name as I heard it, Sutherland. I repeated this to...
When should extra charges be disclosed?
No one likes a surprise bill. Whether if it's for more than expected, or for something you thought was included in the price. So when should any extra charges be discussed? Common sense says they should be discussed before the service is provided or the product...
Do you expect your customers to know your processes?
Organizations can assume that their customers are as educated on their internal processes as their employees are. This assumption will cause customer alienation if practiced too frequently. For example, because of staff cutbacks, the library has done a very good job...
Get your free $650 personal 360 report for leaders
I'm thrilled to offer qualifying clients a free 360 report and consultation (combined value of $650) for a leader in their organization. When I've conducted 360 reports with past clients, it has always spawned insights that have helped the leader see how others...
Watch the webinar recording
If you missed my live webinar for Citrix called "Effectively Growing Your Key Sales and Service Talent: Are You Sunlight and Water or Just Manure?” you can watch the recording for free.