Today an Associated Press article reported how more people quit their jobs in the last three months than were laid off. This is great news for the economy as it means people are confident about getting a new job -- or they've already secured a new job. So how could...
Grow Your Key Talent Blog
Featured in new magazine
My fabulous graphic artist Kimb Mason has produced a new magazine, "Today's Professional Speaker" to showcase her many speaker clients. This inaugural issue features articles for newer speakers. She asked me to contribute my article, "Thriving In Today’s Business...
Appointment to the Global Speakers Federation Board!
I am honored to be recently appointed to the Global Speakers Federation (GSF) Leadership Council as one of the two representatives from the National Speakers Association. The Global Speakers Federation is a global organization for independent speaking organizations to...
Do you allow obtuse, stubborn staff to wreck havoc?
Sally is rigid with long-term customers even though she has the power to be flexible and make modifications. Paul is accusatory to other departments' managers, making erroneous assumptions based on little information. Bill doesn't carefully read emails so asks the...
What makes Gayle’s Bakery always have a line of happy customers?
I've been patronizing Gayle’s Bakery and Rosticceria in Capitola, CA for decades. I make a point of stopping whenever I am nearby. Yesterday, I made a special trip 10 miles out of my way to take an out-of-town friend to have a Gayle's experience. We arrived at 2:15...
Join me for a free webinar June 10
"Effectively Growing Your Key Sales and Service Talent: Are You Sunlight and Water or Just Manure?" You know you have a huge competitive advantage in your sales and service representatives. They can either make your customer relationships bloom and grow or die on the...
“I have the best job in the world”
This was not what I expected to hear from the clean-cut, college-aged young man sitting in the parking attendant booth. Handing him my parking ticket, I asked, "Do you get a lot of studying done?" He enthusiastically responded, "Absolutely! I read a book a day. I've...
Are you in love with your slides?
Recently, I and 20 other speakers presented 10-minute talks at an event. The night before, my colleagues and I met for dinner and the conversation turned to our presentations. Two friends were working out how they would manage to hook up their computers to show their...
Magic yellow cards
One of a trainer's biggest challenges is to ensure trainees actually integrate the new skills into their daily practices. If the trainer and the learner are in the same department, it's easier, as the instructor can watch the learner perform the new skills and can...