by Rebecca Morgan | Aug 11, 2014 | Management Training
When I hear someone declare, “There’s nothing new under the sun” I want to scream, “Have you not been alive the last 10, 20, 30 or 40 years?” So much new has been invented you’d have to have been living under a rock to believe the...
by Rebecca Morgan | Aug 7, 2014 | Customer Service
I’m not talking about an actual physical space, but instead, of the verb form. An action that is just for show. While doing some work on my house, the crew accidentally messed up the outside box where the wires come into my house. I have VOIP through Comcast so...
by Rebecca Morgan | Jul 15, 2014 | Customer Service
My visit to the summer farmers’ market yielded a delightful feast for the eyes and mouth. The bright-colored fruit and veggies were displayed with gusto. The abundant fruit samples at the many stalls were succulent delights. Approaching a vendor displaying large...
by Rebecca Morgan | Jul 6, 2014 | Misc.
When I stepped on the hotel elevator on the second floor, the only other person inside was a twenty-something woman. She was crying but working hard to not. Yet she couldn’t stop. I have been there — something hurts so badly you can’t control the...
by Rebecca Morgan | Jun 3, 2014 | Customer Service, Developing People
Many people would assume that she was a stay-at-home grandma who mostly watched TV and crocheted cozies. How surprised they would be to see this 70-ish woman navigate through the Macy’s computerized cash register with aplomb. Elizabeth had helped me make a...
