by Rebecca Morgan | Sep 4, 2013 | Customer Service, Developing People
A pair of young men have started a service in our neighborhood to help fund their college education. They will do nearly any chore for $15/hr. I’ve engaged them to transport furniture, clean out my gutters, move all the furniture out of 3 rooms for floor...
by Rebecca Morgan | Aug 1, 2013 | Customer Service, Developing People, Management Training
My friend arrived at the store to pick up the donated gift card for the high school fundraiser. When she announced herself at the customer service desk, she was greeted with, “I’d like to shoot the person who wrote this letter.” My friend was taken...
by Rebecca Morgan | Jul 23, 2013 | Developing People
SupportIndustry.com just published one of my articles, “How Well Do You Anticipate Customers’ Needs?”
by Rebecca Morgan | Jul 15, 2013 | Developing People
Listen to my recent interview on Wendy Hansen’s “It’s all in the BRA” radio show. Here’s the description and link. Making Money with Your Intellectual Property When Rebecca Morgan, talks, even Oprah listens! As a best-selling author,...
by Rebecca Morgan | Jul 3, 2013 | Customer Service, Developing People
When you know your organization has a reputation for poor service, you need to double your efforts not to perpetuate that impression. When it’s a for-profit company, you can easily lose customers as the bad-word-of-mouth spreads. But what if your organization is...
