by Rebecca Morgan | Jun 7, 2013 | Developing People
When we do activities that others may see as altruistic, we typically get back at least as much, usually more, than we give. I noticed this during my recent visits to Thai and Cambodian orphanages and schools I support through the Together We Can Change the World...
by Rebecca Morgan | May 28, 2013 | Customer Service, Developing People, Management Training
I was asked to contribute to SupportIndustry.com’s best practice white paper, “2013 Agent Playbook: Best Practices For Optimal Performance.” If you’d like to have a copy, just email me. (My contribution is on page 7.)
by Rebecca Morgan | May 14, 2013 | Developing People, Management Training
Recently I spent a few days with a young, bright woman. But her constant attempts to prove she was the smartest person in the room backfired. The more she tried to one-up others, the less smart she was seen to be. I empathized because at her age I, too, suffered from...
by Rebecca Morgan | May 8, 2013 | Customer Service, Developing People
While staying at the Borei Ankor Resort in Siem Reap, Cambodia, I enjoyed getting to know the staff. Many of them stood out as having exemplary guest service skills. Sometimes it was those without fancy titles who made my stay most memorable. While ordering a drink at...
by Rebecca Morgan | Apr 27, 2013 | Developing People, Management Training
I was delighted to speak on “Effectively Growing Your Key Talent” at the Singapore HR Summit. One session had about 800 smart, interesting HR professionals. I look forward to the next time I’m invited to speak at this premier event.
