by Rebecca Morgan | Apr 18, 2013 | Customer Service, Developing People
My South African friends kept complaining about how bad service is in their country. They shared several examples to which I said, “I’ve had similar experiences in various countries. But I’ve also had stellar service here and in other places.”...
by Rebecca Morgan | Apr 18, 2013 | Customer Service
In Cape Town, the Stonehurst Guest House provides simple, clean lodging in a lovely Victorian home with a central courtyard. The owner, Jan, is a kind artist who has run the inn for 30 years. Dan, the manager, and Maureen, the housekeeper, are friendly and...
by Rebecca Morgan | Apr 1, 2013 | Developing People, Management Training
After a day in Cambodia, my American travel companions and I found ourselves modifying our language when speaking to those with limited English skills. We’d traveled abroad enough to know to speak slowly, enunciate every syllable, avoid contractions, use simple...
by Rebecca Morgan | Mar 28, 2013 | Developing People
Since you were a tyke, you’ve often heard the adage, “Honesty is the best policy.” But then your best friend got mad after you told her the boy she had a crush on told you he didn’t like her. You lost your first boyfriend after you told him he...
by Rebecca Morgan | Mar 20, 2013 | Developing People
It’s everywhere. You’ve seen it day in and day out. Obliviousness. People standing at the checkout counter while they’re still deciding what items they’re going to buy, unconscious of the long line behind them. Drivers going under the speed...
