by Rebecca Morgan | Oct 7, 2012 | Customer Service, Management Training
In many countries it’s common to be invited for a cup of coffee or tea as a way of extending hospitality. I hadn’t fully understood the implications of this gesture until a recent speaking tour in Turkey. I’d just given a 90-minute speech to 200+...
by Rebecca Morgan | Oct 1, 2012 | Customer Service
Anyone can create a memorable experience for another at any time — whether at work or not. When they do, they are not only representing themselves, but their gender, race, age group, culture, city, state, or even country.If they are wearing your logo-wear or...
by Rebecca Morgan | Sep 21, 2012 | Customer Service
Most customer service people don’t really want to think they sell, so they resist it, despite your efforts. You may have heard me talk about this issue in one of my presentations. We know how to solve this problem in a webinar that customer service people will...
by Rebecca Morgan | Aug 31, 2012 | Developing People
Would you like to generate positive buzz about your company this Halloween? Do something different this Halloween — sponsor Books For Treats in your area. What is Books For Treats? It’s a program that encourages you to give gently read children’s...
by Rebecca Morgan | Aug 28, 2012 | Developing People
When I was learning how to use Inscape’s assessments, I ordered all of the facilitator’s kits. I’ve now administered the assessments and led courses with them so many times I no longer need them. Which means you can get a deal on these gently used kits....
