by Rebecca Morgan | Apr 2, 2012 | Developing People, Management Training
You don’t like to be rude to people. But some people don’t read subtle social cues. You get frustrated because they don’t understand what you’re trying to communicate when you’re being nice. But being blunt seems so, well, rude! This is...
by Rebecca Morgan | Feb 28, 2012 | Customer Service
Recently I had an experience that made me wonder who was in charge of the customers’ experience at an establishment. The organization was a high-end San Francisco restaurant where I was a guest in a 10-person party at a hosted dinner. My hosts sat at the...
by Rebecca Morgan | Feb 21, 2012 | Customer Service
Your staff could be the nicest, most caring reps on the planet. They could be the kind of folks everyone loves to work with. They are good listeners and respond to your customers questions quickly and accurately. But what if after the sale there’s no follow up...
by Rebecca Morgan | Feb 7, 2012 | Management Training
Listen to my interview on the World Positive Thinkers Club radio show. We talked about what individuals and companies can do to increase effectiveness on the job.
by Rebecca Morgan | Jan 31, 2012 | Management Training
Rigor is not a commonly used word nowadays. In this context, I mean diligence, precision, accuracy and meticulousness. The rigor I’m referring to means you are focusing on changing a behavior for the better. Typically starting or stopping a habit. Rigor takes...
