by Rebecca Morgan | Dec 12, 2011 | Developing People
I have entered a blogging contest to win $700 toward a global charity of my choice. If I win, the money will go to Widhya Asih Orphanage #4 through Together We Can Change the World and Give2Asia. Deadline is Friday, Dec. 16. There is no cost to you other than about 4...
by Rebecca Morgan | Dec 6, 2011 | Customer Service, Developing People
No one likes to be stereotyped, yet nearly all of us do it. When you think of a typical fast-food worker, do you think of someone enthusiastic, outgoing and friendly? If you worked in “quick service” (as the industry refers to itself) or have a loved one...
by Rebecca Morgan | Oct 29, 2011 | Customer Service
Every so often I scratch my head at a large business’ practices. Today I did so about Wells Fargo’s credit card activation process. I dutifully called the activation number on the new credit card. After entering the 16-digit number, the recorded voice said...
by Rebecca Morgan | Oct 26, 2011 | Misc.
It’s no secret that change affects every industry, some more than others. You can protest that change, or you can look at the opportunities within it. Recently, I was involved in a conference for travel executives, including hoteliers, destination management...
by Rebecca Morgan | Oct 24, 2011 | Management Training
Would you like to generate positive buzz about your company this Halloween? Do something different this Halloween — sponsor Books For Treats in your area. What is Books For Treats? It’s a program that encourages you to give gently read children’s books to your...
