by Rebecca Morgan | Sep 25, 2011 | Developing People
Business leaders complain that their staff members don’t come up with new ideas or creative solutions. Part of the problem can be there is no incentive to do so. But another reason is staff members are shot down when they do try something new. This was the case...
by Rebecca Morgan | Sep 19, 2011 | Developing People, Management Training
Have you ever taken an assignment that you thought would be easier than it turned out? But you didn’t bow out because you knew it would be a good stretch? I recently accepted an invitation to speak at a women’s event on the topic of “Leadership...
by Rebecca Morgan | Sep 2, 2011 | Customer Service, Management Training
I love my local Hobee’s restaurant chain. It has good, healthy food and great service. Today I met my friend Mitch for breakfast there. He’s frequented this Hobee’s at least once a week for 10 years. When the cheerful server approached us, she looked...
by Rebecca Morgan | Aug 27, 2011 | Customer Service, Developing People
Most surgical waiting rooms I’ve visited have been trash strewn purgatories where anxiety-laden loved ones await news of patients’ surgical outcomes. Not so Wichita’s Wesley Hospital’s Family Surgical Waiting Area. Checking in prior to my...
by Rebecca Morgan | Aug 19, 2011 | Management Training
A male long-time colleague told me this in response to my complaint about another male colleague who kept interrupting me in meetings and hijacking the conversation. When our group held a conference call before our first in-person meeting we talked about how we could...
