by Rebecca Morgan | Aug 12, 2011 | Customer Service, Developing People, Management Training
The middle-aged hotel gift shop clerk was chatting with a co-worker when I brought my items to her. She rang them up while she continued chatting without any eye contact or acknowledgement of me. Finally, when she announced my total she looked at me. I said, “I...
by Rebecca Morgan | Aug 5, 2011 | Management Training
I’ve worked for bosses who took every chance to be the star of the show, including taking credit for my accomplishments. I’ve also served under a rare few who stepped aside to give me the spotlight when they could have rightfully taken it for themselves....
by Rebecca Morgan | Jul 26, 2011 | Developing People
My friend Susan Friedmann interviewed me for her Niche Talk radio show. We discussed my ideas on how small businesses could profit from blogging. Listen to the 30-minute interview.
by Rebecca Morgan | Jul 12, 2011 | Customer Service
When I was in London in April, I was surprised to see these signs scattered around transit areas. It made me wonder if there had been so many incidents of passengers abusing the staff that they needed to post signs telling them to stop. It also made me wonder if the...
by Rebecca Morgan | Jul 5, 2011 | Developing People, Management Training
I’ve rarely had it, but know I have once in a while. You may have, too. It’s an affliction that has affected millions. It creeps upon you without your becoming aware of it. You display classic signs, yet they seem normal. After all, so many people in your...
