by Rebecca Morgan | Dec 22, 2010 | Management Training
With traditional stand-up training on the wane in 2010, I began to be more assertive in offering virtual training to my clients. Many took me up on it. As the year progressed I got better and better at them — but, I learned recently, not perfect. A speakers...
by Rebecca Morgan | Dec 20, 2010 | Management Training
Recently I received a flaming email from an acquaintance taking me to task for a perceived lack of judgment which he found egregious. I was dumfounded that he would take this route. There were two major reasons I was taken aback: He choose to communicate via email....
by Rebecca Morgan | Dec 15, 2010 | Customer Service, Developing People
You’ve seen plenty of articles on how customer service providers should adapt to their customers to provide better service. This is sage advice — which I’ve given many times over the decades. But how about reversing the concept for when you’re...
by Rebecca Morgan | Dec 14, 2010 | Management Training
I am thrilled to conduct the first webinar hosted by Gold Stars Speakers Bureau. We had a good discussion of how to develop your key talent, even when budgets are tight (or non-existent) for any training or development. Watch the session.
by Rebecca Morgan | Nov 22, 2010 | Customer Service, Developing People
The very helpful SunTrust Mortgage customer service rep was the epitome of professional. She was pleasant, thorough and genuinely wanted to help me resolve my problem. However, the SunTrust computer system wouldn’t let her. The reason for my call was to set up...
