by Rebecca Morgan | Sep 15, 2010 | Customer Service
A Break-Through System and Street-Smart Techniques For Sales Success Research Proven Ways to Sales Success My friends, Jerry Teplitz, JD, PhD and Tony Alessandra, PhD, have just released a cutting edge book: Switched-On Selling™: Balance Your Brain For Sales Success....
by Rebecca Morgan | Sep 7, 2010 | Customer Service, Developing People, Management Training
The young woman behind the Panera Bakery counter was perky, friendly and efficient. “Great job on hiring,” I thought to myself. When I added a Diet Coke to my salad order, she smiled and handed me a glass to take to the self-service soda center away from...
by Rebecca Morgan | Sep 6, 2010 | Developing People, Management Training
I’m excited to be conducting the very first webinar ever sponsored by Toolbox for HR — and you’re invited to be my guest! “Effectively Growing Your Key Talent: Are You Sunlight and Water or Just Manure?” Are your team members growing or shriveling?...
by Rebecca Morgan | Sep 6, 2010 | Developing People, Management Training
Are you feeling crunched to get everything done that you need to do? Would you like some tips on how to streamline your work flow? Join Rebecca for 13 tips for a more productive life. She practices what she preaches — she released 17 books last year and is such an...
by Rebecca Morgan | Sep 2, 2010 | Customer Service, Developing People
As an executive or manager, you know not everyone is 100% happy with your product/services. You know it’s your job to create strategies and encourage staff behaviors to turn unhappy customers into delighted ones. But how do you do that? What can you do as a leader to...
