by Rebecca Morgan | Jan 12, 2010 | Developing People
I’m not asking if you can high step or pirouette. I was struck by the metaphor of dancing style and work style while in my Jazzercise class. I watched classmates who added their own flare to the instructor’s steps. Most of us follow his movements closely,...
by Rebecca Morgan | Dec 31, 2009 | Customer Service, Developing People
Like many holiday shoppers, I was looking for the best deal. And judging by the 25-person line at checkout, so were many others, even on a weekday morning. But I wasn’t the only one who was disappointed by the store’s confusing come ons. In the past,...
by Rebecca Morgan | Dec 23, 2009 | Misc.
Recently I worked with the CEO of who ran several successful companies simultaneously. Her biggest challenge was she worked 16 hours a day, 6 days a week. She loved her work, and had competent staff, but she couldn’t find 30 minutes a day to work on a critical...
by Rebecca Morgan | Dec 14, 2009 | Customer Service, Developing People, Management Training
Learning more than you Teach As 2009 comes to a close, if you’re like me, you review your year and note the highlights. One of the tremendous perks with being an international consultant and speaker is the opportunity to see very different worlds. My recent...
by Rebecca Morgan | Dec 9, 2009 | Customer Service, Management Training
I stood in line today watching two clerks helping customers. There were five people in front of me and ten behind me. The clerks seemed to have molasses in their veins. As they chit-chatted with the customers, I noted that normally I’d think they were being...
