by Rebecca Morgan | Dec 14, 2009 | Customer Service, Developing People, Management Training
Learning more than you Teach As 2009 comes to a close, if you’re like me, you review your year and note the highlights. One of the tremendous perks with being an international consultant and speaker is the opportunity to see very different worlds. My recent...
by Rebecca Morgan | Dec 9, 2009 | Customer Service, Management Training
I stood in line today watching two clerks helping customers. There were five people in front of me and ten behind me. The clerks seemed to have molasses in their veins. As they chit-chatted with the customers, I noted that normally I’d think they were being...
by Rebecca Morgan | Oct 21, 2009 | Customer Service
Two copies of my local newspaper were delivered to my house every day last week. I’d put the paper on a brief vacation hold the previous week, so thought something got screwed up when it restarted. I thought it odd my carrier would deliver two papers to the same...
by Rebecca Morgan | Oct 19, 2009 | Customer Service, Developing People
I’d been looking for a new hair stylist so decided to try an upscale one near my home who advertised a special deal. When I arrived for my appointment, the salon was empty but for a lone woman at the reception desk who was taking payment from a teenager and his...
