by Rebecca Morgan | Oct 22, 2013 | Developing People
What do you call someone who tells you that you have spinach in teeth? A friend! Do you have a mentor or savvy friend who tells you when you have the equivalent of spinach in teeth for your behaviors at work or in your career? You probably have pals who want to...
by Rebecca Morgan | Oct 2, 2013 | Developing People, Management Training
Whether you’re an entrepreneur or corporate professional, you need to persuade people with your writing. Even if it’s enrolling folks to come to a meeting or assist in a project, you are writing sales copy. Working recently with a client on her marketing...
by Rebecca Morgan | Sep 26, 2013 | Developing People
My article, “14 Tips for Calming Upset Customers” was recently published in Better Business Focus magazine . Go to page 18 to read it. Better Business Focus October 2013
by Rebecca Morgan | Sep 18, 2013 | Developing People
Most people loathe chaos. It causes them a lot of stress. They don’t know where to start to create order. They feel overwhelmed and disoriented. Nothing seems familiar. So why would one create chaos intentionally? Usually it’s because they believe life on...
by Rebecca Morgan | Sep 4, 2013 | Customer Service, Developing People
A pair of young men have started a service in our neighborhood to help fund their college education. They will do nearly any chore for $15/hr. I’ve engaged them to transport furniture, clean out my gutters, move all the furniture out of 3 rooms for floor...
by Rebecca Morgan | Aug 1, 2013 | Customer Service, Developing People, Management Training
My friend arrived at the store to pick up the donated gift card for the high school fundraiser. When she announced herself at the customer service desk, she was greeted with, “I’d like to shoot the person who wrote this letter.” My friend was taken...
