by Rebecca Morgan | Jul 23, 2013 | Developing People
SupportIndustry.com just published one of my articles, “How Well Do You Anticipate Customers’ Needs?”
by Rebecca Morgan | Jul 15, 2013 | Developing People
Listen to my recent interview on Wendy Hansen’s “It’s all in the BRA” radio show. Here’s the description and link. Making Money with Your Intellectual Property When Rebecca Morgan, talks, even Oprah listens! As a best-selling author,...
by Rebecca Morgan | Jul 3, 2013 | Customer Service, Developing People
When you know your organization has a reputation for poor service, you need to double your efforts not to perpetuate that impression. When it’s a for-profit company, you can easily lose customers as the bad-word-of-mouth spreads. But what if your organization is...
by Rebecca Morgan | Jun 7, 2013 | Developing People
When we do activities that others may see as altruistic, we typically get back at least as much, usually more, than we give. I noticed this during my recent visits to Thai and Cambodian orphanages and schools I support through the Together We Can Change the World...
by Rebecca Morgan | May 28, 2013 | Customer Service, Developing People, Management Training
I was asked to contribute to SupportIndustry.com’s best practice white paper, “2013 Agent Playbook: Best Practices For Optimal Performance.” If you’d like to have a copy, just email me. (My contribution is on page 7.)
by Rebecca Morgan | May 14, 2013 | Developing People, Management Training
Recently I spent a few days with a young, bright woman. But her constant attempts to prove she was the smartest person in the room backfired. The more she tried to one-up others, the less smart she was seen to be. I empathized because at her age I, too, suffered from...
