by Rebecca Morgan | Mar 8, 2013 | Developing People, Management Training
Traditional advice is to set stretch goals, a tad beyond what you believe you can achieve, then celebrate when you’ve achieved them. I have a different perspective. Don’t focus on if you achieve them. Set audacious goals and look at who you have to...
by Rebecca Morgan | Feb 1, 2013 | Developing People
Here’s a short (7-minute) video interview of me from the Peryon HR Conference in Istanbul discussing some key points from my presentation, “The Power of Our Words.”
by Rebecca Morgan | Dec 20, 2012 | Customer Service, Developing People
One of the hallmarks of a great customer service rep is someone who knows his/her customers so well, s/he can understand what the customer may need, often before the customer does. This is not an easily taught skill. I learned some of what it took from various jobs....
by Rebecca Morgan | Nov 21, 2012 | Developing People
Even if you don’t understand the language being spoken, you can comprehend much of a conversation by the voice tone, facial expressions and gestures. So I watched carefully as my Turkish friend and owner of English Test School in Eskisehir, Tamer...
by Rebecca Morgan | Nov 19, 2012 | Developing People, Management Training
Many of those delivering leadership training have an almost religious fervor in their conviction for it. These ardent fans can be staunch if they’ve grown up in organizational cultures that didn’t allow or encourage any push back or critical thinking about...
by Rebecca Morgan | Oct 23, 2012 | Developing People
Making Money In Your Jammies graduate Nancy Collamer mentioned me in her Forbes.com column, “Turn Your Expertise Into a Second Career.”
