by Rebecca Morgan | Sep 25, 2011 | Developing People
Business leaders complain that their staff members don’t come up with new ideas or creative solutions. Part of the problem can be there is no incentive to do so. But another reason is staff members are shot down when they do try something new. This was the case...
by Rebecca Morgan | Sep 19, 2011 | Developing People, Management Training
Have you ever taken an assignment that you thought would be easier than it turned out? But you didn’t bow out because you knew it would be a good stretch? I recently accepted an invitation to speak at a women’s event on the topic of “Leadership...
by Rebecca Morgan | Aug 27, 2011 | Customer Service, Developing People
Most surgical waiting rooms I’ve visited have been trash strewn purgatories where anxiety-laden loved ones await news of patients’ surgical outcomes. Not so Wichita’s Wesley Hospital’s Family Surgical Waiting Area. Checking in prior to my...
by Rebecca Morgan | Aug 12, 2011 | Customer Service, Developing People, Management Training
The middle-aged hotel gift shop clerk was chatting with a co-worker when I brought my items to her. She rang them up while she continued chatting without any eye contact or acknowledgement of me. Finally, when she announced my total she looked at me. I said, “I...
by Rebecca Morgan | Jul 26, 2011 | Developing People
My friend Susan Friedmann interviewed me for her Niche Talk radio show. We discussed my ideas on how small businesses could profit from blogging. Listen to the 30-minute interview.
by Rebecca Morgan | Jul 5, 2011 | Developing People, Management Training
I’ve rarely had it, but know I have once in a while. You may have, too. It’s an affliction that has affected millions. It creeps upon you without your becoming aware of it. You display classic signs, yet they seem normal. After all, so many people in your...
