by Rebecca Morgan | Jun 18, 2011 | Developing People, Management Training
Candor can be a wonderful gift. In it’s absence, many people think they are doing well, when really they are alienating others right and left. In consulting with managers for 3 decades, I’ve seen as much dysfunction resulting from no candor as from...
by Rebecca Morgan | Jun 11, 2011 | Developing People, Management Training
A friend has worked in a toxic workplace for 10 years. His boss is clueless and mean. She’s like a female Michael Scott from The Office, so we’ll call her Michaela. My friend has been having to take a few hours of vacation time to take his ailing aged...
by Rebecca Morgan | Jun 4, 2011 | Customer Service, Developing People, Management Training
I love that California restaurant chains now list their dishes’ nutritional information. It helps me make better choices. However, I’ve discovered that some restaurant staff prefer to not become even minimally familiar with the information. It made me...
by Rebecca Morgan | May 11, 2011 | Customer Service, Developing People
I was told this the other day after a tense conversation with a rep who made allegations about my actions that weren’t true and kept interrupting me. I thought I was being logical, persistent and not letting her state things that were untrue. She thought I was...
by Rebecca Morgan | Mar 28, 2011 | Customer Service, Developing People, Management Training
Often companies ignore the importance of empowering staff without “customer service” in their title. They think that the employees who aren’t formally charged with customer interaction don’t need to be customer focused. They usually don’t...
by Rebecca Morgan | Mar 15, 2011 | Developing People
I witnessed a painful (to me) conversation between two male colleagues I admire. I’d been asked by Colleague A to attend a meeting between the 3 of us as we all serve on a committee together. I asked him the purpose of the meeting and he told me what he wanted...
