by Rebecca Morgan | Sep 6, 2010 | Developing People, Management Training
I’m excited to be conducting the very first webinar ever sponsored by Toolbox for HR — and you’re invited to be my guest! “Effectively Growing Your Key Talent: Are You Sunlight and Water or Just Manure?” Are your team members growing or shriveling?...
by Rebecca Morgan | Sep 6, 2010 | Developing People, Management Training
Are you feeling crunched to get everything done that you need to do? Would you like some tips on how to streamline your work flow? Join Rebecca for 13 tips for a more productive life. She practices what she preaches — she released 17 books last year and is such an...
by Rebecca Morgan | Sep 2, 2010 | Customer Service, Developing People
As an executive or manager, you know not everyone is 100% happy with your product/services. You know it’s your job to create strategies and encourage staff behaviors to turn unhappy customers into delighted ones. But how do you do that? What can you do as a leader to...
by Rebecca Morgan | Aug 20, 2010 | Developing People
My friend Laura Stack’s latest, extraordinary book was released in bookstores recently. After 18 years studying the art and science of personal productivity, Laura reveals the six behaviors high-achieving professionals demonstrate over their lower-performing peers in...
by Rebecca Morgan | Jul 13, 2010 | Customer Service, Developing People
Organizations can assume that their customers are as educated on their internal processes as their employees are. This assumption will cause customer alienation if practiced too frequently. For example, because of staff cutbacks, the library has done a very good job...
by Rebecca Morgan | Jun 10, 2010 | Developing People
Today an Associated Press article reported how more people quit their jobs in the last three months than were laid off. This is great news for the economy as it means people are confident about getting a new job — or they’ve already secured a new job. So...
