by Rebecca Morgan | Jun 6, 2010 | Developing People
My fabulous graphic artist Kimb Mason has produced a new magazine, “Today’s Professional Speaker” to showcase her many speaker clients. This inaugural issue features articles for newer speakers. She asked me to contribute my article, “Thriving...
by Rebecca Morgan | Jun 1, 2010 | Developing People
I am honored to be recently appointed to the Global Speakers Federation (GSF) Leadership Council as one of the two representatives from the National Speakers Association. The Global Speakers Federation is a global organization for independent speaking organizations to...
by Rebecca Morgan | May 27, 2010 | Developing People
Sally is rigid with long-term customers even though she has the power to be flexible and make modifications. Paul is accusatory to other departments’ managers, making erroneous assumptions based on little information. Bill doesn’t carefully read emails so...
by Rebecca Morgan | May 24, 2010 | Customer Service, Developing People
I’ve been patronizing Gayle’s Bakery and Rosticceria in Capitola, CA for decades. I make a point of stopping whenever I am nearby. Yesterday, I made a special trip 10 miles out of my way to take an out-of-town friend to have a Gayle’s experience. We...
by Rebecca Morgan | May 5, 2010 | Customer Service, Developing People, Management Training
This was not what I expected to hear from the clean-cut, college-aged young man sitting in the parking attendant booth. Handing him my parking ticket, I asked, “Do you get a lot of studying done?” He enthusiastically responded, “Absolutely! I read a...
by Rebecca Morgan | Apr 7, 2010 | Developing People, Management Training
In preparation for my June 10 webinar for Citrix’s members on “Service Excellence with Sales and Client Relations” they asked me to write a piece for their blog, “Workshifting,” about working remotely. I wrote my first book, Professional...
