by Rebecca Morgan | Mar 28, 2010 | Customer Service, Developing People
Every once in a while I come across customer service providers who “get it” — they do something that sets them apart by doing something a little extra. Read what the Trader Joe’s cashier, Sofitel housekeeper and Brazilian Burger King did to...
by Rebecca Morgan | Mar 27, 2010 | Developing People, Management Training
After sitting in a particularly uncomfortable 3-day training full of manipulative techniques and antiquated presentation methodologies, I was prompted to create a list of these to share with my professional speaker/trainer colleagues. Even though you may not be an...
by Rebecca Morgan | Mar 26, 2010 | Customer Service, Developing People
In a recent “Calming Upset Customers” seminar, I explained why people go ballistic when angry. “When we’re upset, we behave from our emotions and have cut off all rational thinking. A rational person would think, ‘How can I best...
by Rebecca Morgan | Mar 25, 2010 | Developing People
Recently, I had the pleasure of speaking on “Grow Your Key Talent” to ice men. These are not aloof, indifferent and detached guys. They are the folks — predominantly men — who run ice manufacturing plants that provide cubed ice for beverages...
by Rebecca Morgan | Mar 6, 2010 | Developing People
We’ve set the new dates for the next “Get It Done Program” kickoff weekend in Silicon Valley. The 6-month program begins with an intense 2 days where a small group gets individual coaching helping create strategies and plans to catapult their career....
by Rebecca Morgan | Feb 24, 2010 | Developing People
I am honored to be recognized as a Top 10 Blogger by Toolbox for HR. They determined this by the number of people reading all of the blog postings and mine was in the top 10. How fun!
