by Rebecca Morgan | Dec 14, 2009 | Customer Service, Developing People, Management Training
Learning more than you Teach As 2009 comes to a close, if you’re like me, you review your year and note the highlights. One of the tremendous perks with being an international consultant and speaker is the opportunity to see very different worlds. My recent...
by Rebecca Morgan | Dec 1, 2009 | Developing People, Management Training
“Hajah” had us mesmerized during her 2-minute presentation. So much so that I didn’t call time when her two minutes were up. She was part of my 5-day “Leadership, Communication and Presentations Skills” seminar for 25 senior managers. But...
by Rebecca Morgan | Nov 3, 2009 | Developing People
We’ve now printed our newest two books, Remarkable Customer Service…And Disservice and Grow Your Key Talent. And we’ve updated and reprinted Life’s Lessons: Insights and Information for a Richer Life. These are all available in eBook form, too....
by Rebecca Morgan | Oct 28, 2009 | Developing People, Management Training
Internet radio hosts Brian Sullivan and Tim O’Brien interviewed Rebecca on her newest books, Remarkable Customer Service…And Disservice and Grow Your Key Talent. Listen to the lively banter about these two important topics. Just right-click (Mac:...
by Rebecca Morgan | Oct 19, 2009 | Customer Service, Developing People
I’d been looking for a new hair stylist so decided to try an upscale one near my home who advertised a special deal. When I arrived for my appointment, the salon was empty but for a lone woman at the reception desk who was taking payment from a teenager and his...
by Rebecca Morgan | Jul 27, 2009 | Developing People
Managers scratch their heads when observing their staff, wondering, “What makes some employees exemplars of customer service, and some far below par?” While motivated — and de-motivated — employees often act on their own, it’s their...
