by Rebecca Morgan | Aug 22, 2012 | Developing People, Management Training
After my recent webinar, “Effectively Growing Your Key Talent: Are You Sunlight and Water — or Just Manure?” I received some interesting questions. I thought I’d share some of them and my responses. Q: My organization faces tight budgets in the...
by Rebecca Morgan | Aug 15, 2012 | Developing People, Management Training
Here’s another good question asked in my recent webinar, “Effectively Growing Your Key Talent: Are You Sunlight and Water — or Just Manure?” Q: As someone approaches retirement how do you keep them engaged in department development? A: As retirement gets closer...
by Rebecca Morgan | Aug 10, 2012 | Developing People, Management Training
After my recent webinar, “Effectively Growing Your Key Talent: Are You Sunlight and Water — or Just Manure?” I received some interesting questions. I thought I’d share some of them and my responses over the next few posts. Q: Some staff just do...
by Rebecca Morgan | Aug 8, 2012 | Developing People, Management Training
Here’s another good question asked in my recent webinar, “Effectively Growing Your Key Talent: Are You Sunlight and Water — or Just Manure?” Q: Some staff don’t know what they need to grow. What to do with them? A: It’s my belief that part of a...
by Rebecca Morgan | May 1, 2012 | Customer Service, Management Training
There are hundreds, if not thousands, of tuk-tuk drivers in the city of Siem Reap, Cambodia near the Angkor Wat temple. The ability to feed their families is determined by whether or not they can attract new customers. “Madam, want a ride?” “I take...
by Rebecca Morgan | Apr 2, 2012 | Developing People, Management Training
You don’t like to be rude to people. But some people don’t read subtle social cues. You get frustrated because they don’t understand what you’re trying to communicate when you’re being nice. But being blunt seems so, well, rude! This is...
