by Rebecca Morgan | Aug 12, 2011 | Customer Service, Developing People, Management Training
The middle-aged hotel gift shop clerk was chatting with a co-worker when I brought my items to her. She rang them up while she continued chatting without any eye contact or acknowledgement of me. Finally, when she announced my total she looked at me. I said, “I...
by Rebecca Morgan | Aug 5, 2011 | Management Training
I’ve worked for bosses who took every chance to be the star of the show, including taking credit for my accomplishments. I’ve also served under a rare few who stepped aside to give me the spotlight when they could have rightfully taken it for themselves....
by Rebecca Morgan | Jul 5, 2011 | Developing People, Management Training
I’ve rarely had it, but know I have once in a while. You may have, too. It’s an affliction that has affected millions. It creeps upon you without your becoming aware of it. You display classic signs, yet they seem normal. After all, so many people in your...
by Rebecca Morgan | Jun 18, 2011 | Developing People, Management Training
Candor can be a wonderful gift. In it’s absence, many people think they are doing well, when really they are alienating others right and left. In consulting with managers for 3 decades, I’ve seen as much dysfunction resulting from no candor as from...
by Rebecca Morgan | Jun 11, 2011 | Developing People, Management Training
A friend has worked in a toxic workplace for 10 years. His boss is clueless and mean. She’s like a female Michael Scott from The Office, so we’ll call her Michaela. My friend has been having to take a few hours of vacation time to take his ailing aged...
by Rebecca Morgan | Jun 4, 2011 | Customer Service, Developing People, Management Training
I love that California restaurant chains now list their dishes’ nutritional information. It helps me make better choices. However, I’ve discovered that some restaurant staff prefer to not become even minimally familiar with the information. It made me...
