by Rebecca Morgan | Mar 28, 2011 | Customer Service, Developing People, Management Training
Often companies ignore the importance of empowering staff without “customer service” in their title. They think that the employees who aren’t formally charged with customer interaction don’t need to be customer focused. They usually don’t...
by Rebecca Morgan | Feb 18, 2011 | Management Training
Jerry Lewis is known for his rubbery face, silly body language and odd voices. Why would a well-respected business presenter want to do anything like Jerry Lewis? After all, you have important ideas and information to impart. To be anything but serious would cast...
by Rebecca Morgan | Jan 26, 2011 | Customer Service, Management Training
I was interviewed today by a reporter writing a story on what businesses should do when they have an influx of complaints. Here are my responses to her questions. What to do if you have a sudden increase in customer complaints? At the first sign of an influx, increase...
by Rebecca Morgan | Dec 22, 2010 | Management Training
With traditional stand-up training on the wane in 2010, I began to be more assertive in offering virtual training to my clients. Many took me up on it. As the year progressed I got better and better at them — but, I learned recently, not perfect. A speakers...
by Rebecca Morgan | Dec 20, 2010 | Management Training
Recently I received a flaming email from an acquaintance taking me to task for a perceived lack of judgment which he found egregious. I was dumfounded that he would take this route. There were two major reasons I was taken aback: He choose to communicate via email....
by Rebecca Morgan | Dec 14, 2010 | Management Training
I am thrilled to conduct the first webinar hosted by Gold Stars Speakers Bureau. We had a good discussion of how to develop your key talent, even when budgets are tight (or non-existent) for any training or development. Watch the session.
