by Rebecca Morgan | Jun 23, 2010 | Management Training
I’m thrilled to offer qualifying clients a free 360 report and consultation (combined value of $650) for a leader in their organization. When I’ve conducted 360 reports with past clients, it has always spawned insights that have helped the leader see how...
by Rebecca Morgan | May 7, 2010 | Customer Service, Management Training
“Effectively Growing Your Key Sales and Service Talent: Are You Sunlight and Water or Just Manure?” You know you have a huge competitive advantage in your sales and service representatives. They can either make your customer relationships bloom and grow or...
by Rebecca Morgan | May 5, 2010 | Customer Service, Developing People, Management Training
This was not what I expected to hear from the clean-cut, college-aged young man sitting in the parking attendant booth. Handing him my parking ticket, I asked, “Do you get a lot of studying done?” He enthusiastically responded, “Absolutely! I read a...
by Rebecca Morgan | May 2, 2010 | Management Training
Recently, I and 20 other speakers presented 10-minute talks at an event. The night before, my colleagues and I met for dinner and the conversation turned to our presentations. Two friends were working out how they would manage to hook up their computers to show their...
by Rebecca Morgan | Apr 19, 2010 | Management Training
One of a trainer’s biggest challenges is to ensure trainees actually integrate the new skills into their daily practices. If the trainer and the learner are in the same department, it’s easier, as the instructor can watch the learner perform the new skills...
by Rebecca Morgan | Apr 7, 2010 | Developing People, Management Training
In preparation for my June 10 webinar for Citrix’s members on “Service Excellence with Sales and Client Relations” they asked me to write a piece for their blog, “Workshifting,” about working remotely. I wrote my first book, Professional...
