by Rebecca Morgan | Aug 22, 2017 | Developing People, Management Training
I was interviewed by Leaderomics in Kuala Lumpur, Malaysia, on a key concept in my Authentic Leadership...
by Rebecca Morgan | Aug 16, 2017 | Developing People, Management Training
Your new co-worker is proposing a project that was tried before she arrived and failed. Your boss suggests a direction you think will be a disaster. Your lunch-mate is sharing a “fact” you know has been debunked. Situations like these are commonplace....
by Rebecca Morgan | Oct 3, 2015 | Customer Service, Developing People, Management Training
A manager of a large company contacted me because they wanted help increasing their customer satisfaction scores. Their bonuses were based on the customer sat scores and they’d missed getting one the year just ended. They wanted a longer-term solution than a...
by Rebecca Morgan | Dec 1, 2014 | Customer Service, Management Training
Customers look at where you’re being congruent with what you say and what you do. When you say you believe the customer comes first yet act differently, the disconnect can be jolting. When people are faced with conflicting information, they choose to believe the...
by Rebecca Morgan | Nov 10, 2014 | Developing People, Management Training
My friend professional speaker and author Scott Friedman has a mantra for working with others. As he explores how they will work together, he asks, “What does your perfect world look like for our working together?” The person then explains what...
by Rebecca Morgan | Sep 29, 2014 | Customer Service, Developing People, Management Training
For 3 months I’ve interacted daily with my remodeling contractor. He’s a sweet, thoughtful man who goes out of his way to make sure I’m feeling good about his work. He recently shared with me that a new woman client refused to give him a key or use a...
