by Rebecca Morgan | Aug 11, 2014 | Management Training
When I hear someone declare, “There’s nothing new under the sun” I want to scream, “Have you not been alive the last 10, 20, 30 or 40 years?” So much new has been invented you’d have to have been living under a rock to believe the...
by Rebecca Morgan | Nov 16, 2013 | Management Training
A wonderful way to spend a Sat. morning — I presented a very interactive workshop called “Influencing without Authority: Herding Cats with Tuna Not an Electric Prod” for the Silicon Valley Product Managers Assn. What a great group of smart, fun, nice...
by Rebecca Morgan | Oct 2, 2013 | Developing People, Management Training
Whether you’re an entrepreneur or corporate professional, you need to persuade people with your writing. Even if it’s enrolling folks to come to a meeting or assist in a project, you are writing sales copy. Working recently with a client on her marketing...
by Rebecca Morgan | Aug 1, 2013 | Customer Service, Developing People, Management Training
My friend arrived at the store to pick up the donated gift card for the high school fundraiser. When she announced herself at the customer service desk, she was greeted with, “I’d like to shoot the person who wrote this letter.” My friend was taken...
by Rebecca Morgan | May 28, 2013 | Customer Service, Developing People, Management Training
I was asked to contribute to SupportIndustry.com’s best practice white paper, “2013 Agent Playbook: Best Practices For Optimal Performance.” If you’d like to have a copy, just email me. (My contribution is on page 7.)
by Rebecca Morgan | May 14, 2013 | Developing People, Management Training
Recently I spent a few days with a young, bright woman. But her constant attempts to prove she was the smartest person in the room backfired. The more she tried to one-up others, the less smart she was seen to be. I empathized because at her age I, too, suffered from...
