At a recent business meeting of 8 people, one participant was unaware that his ramblings were irritating others. He spoke aloud whatever crossed his mind - when he had the floor, he got a text and mentioned it was from his wife. He further explained that his was was...
Grow Your Key Talent Blog
Are you fishing in a bathtub?
A pal was sharing how frustrated he was in getting his non-profit idea off the ground. He has decided his solution was to convince a big tech company to fund it. He mentioned various ones he knew had big bucks, but I knew his idea was not aligned with what their...
Honored to be featured in Manila publications
I was honored to be featured in the press coverage of our Together We Can Change the World's Global Leadership Boot Camp last month. In addition to the fabulous piece in the Asian Journal, I was also featured in the publications below, plus The Standard, Malaya and...
Lessons from embracing my inner mermaid
If we have any imagination, we've been curious what it would be like to live someone else's life if only for a day. I've sometimes pondered how I might like being an actor, lawyer, airline pilot, teacher, cruise director, dancer, film director or any dozen other...
Successful Leadership Boot Camp in Manila
Ten colleagues and I spoke at the Global Leadership Boot Camp in Manila on Jan. 30. We were all part of the Together We Can Change the World tour (more on our activities in another post). This reporter from the Asian Journal did a great job capturing the essence of...
New project case studies available
We've just updated our project success samples/case studies to include some recent engagements. See if any of these might offer some new ideas for your challenges. Leadership/Management Increase senior managers’ leadership skills Develop management and leadership...
Re-engineering the Customer Experience
I love it when clients want to ensure their customers have a positive experience with every interaction. So I was thrilled with a previous client called to ask me to help them re-engineer their customer processes. We began with how the customer first encounters the...
Do you know how you stack up against the competition?
On a recent visit to Seville, my group of 4 friends engaged Pepe Muñoz (www.SevillebyPepe.com) to show us around on bikes and take us on a tapas tour. Pepe exceeded our expectations -- we loved his humor, his insights, his perspective of life and his great English --...
Do you want to improve customer sat scores?
A manager of a large company contacted me because they wanted help increasing their customer satisfaction scores. Their bonuses were based on the customer sat scores and they'd missed getting one the year just ended. They wanted a longer-term solution than a short...