by Rebecca Morgan | Mar 22, 2018 | Customer Service, Management Training
As a consumer, you may commonly hear yourself express your frustration with software, a website or an app. “What were they thinking?” you may ask when something doesn’t work as you think it should. Some companies involve customers during the design...
by Rebecca Morgan | Mar 13, 2018 | Developing People, Management Training
Photo: Rebecca Morgan, Sarihan Caravanserai, Nevsehir, Turkey Your level of conscientiousness has more effect on your life than you might have thought. It can determine many success factors, including your income, job satisfaction, health and even marital...
by Rebecca Morgan | Jan 29, 2018 | Management Training
Last April, when I was speaking in Auckland, NZ, I was invited to be on the Cath Vincent TV show. I shared my philosophies on improving one’s communication skills. Here’s the 7-minute segment.
by Rebecca Morgan | Sep 29, 2017 | Customer Service, Management Training
I ordered new business cards 10 days ago, paying extra to ensure they would arrive in time for a conference I’m attending next week on Wed. This morning (Friday) I received a call from a woman in Memphis saying she had received my business cards! I immediately...
by Rebecca Morgan | Sep 13, 2017 | Management Training
I always find it interesting that two people can interpret the same words differently. I almost missed meeting up with an old friend because of this. Her email said, “Let’s meet at our place.” She and I often meet at a parking lot, then drive to our...
by Rebecca Morgan | Aug 22, 2017 | Developing People, Management Training
Sr Mary with Bill Taylor Most of the people I know want to make a contribution to others’ lives. They are vigilant around how they can be helpful to others, whether that’s a compassionate ear when someone is having a rough time, volunteering for hours to...
