Learning Materials

Rebecca is the author of 28 books. Two of her books have been translated into nine languages. Her easy-to-digest, upbeat and practical writing style makes her books wildly popular. Calming Upset Customers and Professional Selling are bestsellers, having sold over 250,000 each.

In addition to Rebecca’s books, we are excited about another service we offer, the Managers Discussion Guide Program. This program enables managers to facilitate a structured discussion around key issues at monthly meetings (staff meetings or brown bag lunch discussions). Each manager receives discussion leaders guides for each month, which entails a simple script to follow, including what questions to ask the staff, as well as possible staff responses. The guides are designed to fit into a 20-30 minute time frame. Each module has reproducible handout masters for the staff. There is a preface which covers how to best use the guides, how to lead effective discussions, and how these discussions are different than a training.

Additionally, the manager attends a monthly half-hour conference call training to walk through the month’s module before they lead their discussion with their staff. Each month everyone will be discussing the same module. This conference call will be conducted by bestselling author and customer service expert Rebecca Morgan or one of her senior consultants.

We are long-time distributors and users of Wiley’s (formerly Inscape Publishing) assessments, or profiles. These tools help you assess yourself in many areas so you can make adjustments to become more effective. They incorporate the highest research standards. If you want to know more about what makes you — and others — tick, check out these various tools.

Following are our some of our bestselling resources. Review a full listing of our products, grouped by topic below. We offer some great deals when you order quantities — you can mix and match or order multiple copies of the same resource.

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Managers Discussion Guide Program — two options

For Customer Service

For Team Communication

Read more details and enroll in this revolutionary program that enables you to have a meaningful discussion with your team at a staff meeting on a focused customer service topic. And in only 30 minutes per month!

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Rebecca’s acclaimed books:

Leadership Lessons from Silicon Valley: How to Survive and Thrive in Disruptive Times

Silicon Valley companies set the standard in many industries. They have created some of the most popular products in the world. Their pace is fast. They either create disruption or respond rapidly to it. What can you learn from how their leaders create a climate to encourage innovation?

To be successful leading or responding to disruption depends on deep trust with your team. How can you create a trusting environment that welcomes disruptive change?

You’ll read key ideas from some of Silicon Valley’s most admired companies, like Airbnb, Facebook, Intel, Pixar, and others. You’ll learn the details of Google’s study of what made its most productive teams. These ideas can be applied to any organization, especially those seeking or reacting to disruption.

Key topics:

  • Airbnb and Pixar’s environment that encourages innovative thinking
  • Ideas from successful Silicon Valley companies that keep their teams humming
  • Google’s 5 top elements for creating an effective team and how to apply these to your organization
  • Facebook’s surprising findings on why good employees leave

This interactive guide will help you apply the information to you.

Order the eBook $10

Order the soft-copy book from Amazon

Contact us for discounted bulk purchases.

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Calming Upset Customers

Learn what upset customers want, how to calm them, and how to retain their business. Having sold over 250,000 copies, this business bestseller has been featured in USA Today, Oprah Winfrey, 60 Minutes, Home Office Computing, and National Public Radio.

Order this book $16

Contact us for discounted bulk purchases.

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Grow Your Key Talent: Thought-Provoking Essays for Business Owners, Executives and Managers on Developing Star Staff

Grow Your Key Talent: Thought-Provoking Essays for Business Owners, Executives and Managers on Developing Star Staff

Many executives think that only HR needs to think about how to grow their internal leadership. By offloading all the thinking about this they are sure to stunt their company’s growth. This book helps you examine what you should be considering when looking at helping your people grow to take on more responsibilities.

Download this eBook $10  

Order this book $16

Contact us for discounted bulk purchases.

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Life’s Lessons: Insights and Information for a Richer Life

Rebecca imparts her wit and wisdom in this captivating book as she shares her experiences and discusses sage lessons with her readers. She speaks as if she were sitting next to you, sharing her insights conversationally and with humor. She is simultaneously humorous and profound.

 

Download this eBook $10

Order this book $16

Contact us for discounted bulk purchases.

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Professional Selling: Practical Secrets for Successful Sales

You’ll learn how you can close more sales. It covers how to get prospects, make cold calls, get down to business, close for commitment, overcome objections, understand what your prospect wants, manage your paperwork and follow up easily. Sold over 200,000 copies.

Order this book $16  

Contact us for discounted bulk purchases.

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Remarkable Customer Service … and Disservice: Case Studies and Discussions to Increase Your Customers’ Delight

Remarkable Customer Service…And Disservice

This book is full of examples of superior customer service … and below par service. Following each example are questions to ask your team to prompt discussions of what went right — or wrong. Then you can decide how to use the lessons to improve your customer’s delight.Q

Download this eBook $10  

Order this book $16

Contact us for discounted bulk purchases.

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Quote Packs — 34 different cards

You can be reminded of Rebecca Morgan’s wise quotes in these 4.25″ x 5.5″ photo quote card. Each card has an original, wise saying by Rebecca, coupled with a photo she took from her worldwide travels.

These quote cards are great for:

  • Posting around your office or monitor to remind yourself of an important concept.
  • Sharing on office bulletin boards, or in the break rooms.
  • Giving to colleagues who could use a helpful reminder.
  • Taping to the refrigerator at home for yourself, your mate and your kids
  • Mailing to a loved one with your own message on the back.

See a large view of the 34 cards in the gallery. Order.

Contact us for quantity discounts on the packs or individual quote cards.

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Explore our other learning resources

Customer Service

Sales

Personal Productivity

Presentation Skills

Management and Inspiration

Inscape profiles/assessments