by Rebecca Morgan | Aug 7, 2014 | Customer Service
I’m not talking about an actual physical space, but instead, of the verb form. An action that is just for show. While doing some work on my house, the crew accidentally messed up the outside box where the wires come into my house. I have VOIP through Comcast so...
by Rebecca Morgan | Jul 15, 2014 | Customer Service
My visit to the summer farmers’ market yielded a delightful feast for the eyes and mouth. The bright-colored fruit and veggies were displayed with gusto. The abundant fruit samples at the many stalls were succulent delights. Approaching a vendor displaying large...
by Rebecca Morgan | Jun 3, 2014 | Customer Service, Developing People
Many people would assume that she was a stay-at-home grandma who mostly watched TV and crocheted cozies. How surprised they would be to see this 70-ish woman navigate through the Macy’s computerized cash register with aplomb. Elizabeth had helped me make a...
by Rebecca Morgan | May 25, 2014 | Customer Service, Developing People
In my experience, lots of people say yes to things they never provide. Some people even volunteer to do something that never materializes. And they don’t even have the professionalism to get back to the person or group to whom they committed to tell them they...
by Rebecca Morgan | May 13, 2014 | Customer Service
When in Cambodia, I love to get pampered. It’s easy to do since you can get a 1-hour massage for $8. So the first few days of my recent trip I tried various massage places, spending as little as $3.50 for a 1-hour massage during its “happy hour”...
by Rebecca Morgan | May 5, 2014 | Customer Service
On my recent 2.5-week trip to Cambodia, Thailand and Myanmar, I had the blessing of staying in 5-star hotels. However, there was a notable difference in how each treated its customers. In Cambodia, my room had wooden shutters between the shower and the bedroom, a...
